I often receive enquiries about postage, both within Australia and internationally. Yes, I do post products all over the world!
Australian Customers: Our options have been reconfigured mid-2022, to charge a fairly accurate postage cost based on the items in your shopping cart. This applies to all options offered. The ‘various carriers’ option is normally cheapest and when selected, I will send with the best option for your parcels’ size and your delivery location – this is normally Aramex or Australia Post. If you have a strong preference for Aramex, please add this to your order notes.
If you prefer Australia Post instead of courier or want express post, please select the relevant Australia Post option (regular or express). Then I will send only with that selected option. Postage prices are normally accurate, though bulky parcels (over 5kg cubic weight) may cost more for express post.
For those in a ‘rural’ location (not serviced by couriers), only Australia Post options will be offered. If your delivery address is a PO Box or Parcel Locker, your parcel must be sent with Australia Post. Please select one of the Australia Post options. If you select ‘various carriers’ instead (which is often cheaper) but enter a PO Box or Parcel Locker address, I will need to get in touch with you for the remaining cost as couriers cannot deliver to addresses owned by Australia Post.
With 400 products of all different shapes and sizes, it can be hard to get postage costs perfect before the box is packed. Sometimes the website charges a few dollars more than the actual cost for postage and when that happens, I either send a refund of the difference or include some suitable small items in your parcel. However if you think the prices offered aren’t accurate, you can select to receive a postage quote instead. You pay only for your items when you checkout, then I will make and pack your order and contact you with prices for each option. Sometimes the actual cost may be a little more than what the website originally offered. Payment for the postage cost is then made separately and Afterpay is not an option for add-on payments.
New Zealand Customers: Postage cost depends on the weight of your parcel. Because the site cannot work out the combined weight of your cart items to provide a perfect cost, it offers some ‘best guess’ options. Choose the weight bracket you think it most accurate and pay that postage cost. We’ll be in touch if there’s any difference in cost, including refunding if postage is over-paid. Feel free to contact us before placing your order and we can advise the weight and cost of your parcel.
You can pay by credit card, PayPal or AfterPay as bank transfer is difficult between our countries.
Other International Customers: While the online checkout is set up with postage options within Australia and New Zealand, it is not set up for the rest of the world. Please contact me to arrange your order if you’re in another country. We can arrange payment via PayPal and postage is quoted based on the weight and size of your parcel. To get started with your order, I’ll need to know your address and the items that you’re interested in ordering.
Australia is quite some distance from most countries and some parcels require multiple flights to get to their international destination. This can make international postage costly. I only charge the post offices’ cost to send your parcel and don’t add any extra charges. To give you an idea of costs, please refer to the below table. These prices are for standard air mail, with tracking. Express and sometimes economy options are also available and can be quoted upon contact.
You can estimate the postage cost for your own location HERE, on the Australia Post website. Be sure to select the International tab, then enter ‘4504, Narangba’ as the ‘from location’ and select your country. You can edit the weight on the next page, as the default is 0.25kg (which is 250 grams).
All Customs/Quarantine fees are the responsibility of the receiver, as are the loss of any items through seizure (though this is very uncommon).